Shipping policy

Thank you for shopping with us! Our goal is to offer you a seamless and enjoyable online shopping experience. To ensure that your order is delivered promptly and accurately, we have established the following standard shipping policy:

Processing Time: All orders are processed within 1-3 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.

Shipping Rates & Delivery Estimates: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates are based on the destination, package weight, and shipping method selected. Delivery estimates are provided as a guideline and are not guaranteed. Actual delivery times may vary depending on the carrier's performance, weather conditions, and other factors.

Domestic Shipping: We offer various shipping options for domestic orders, including standard, expedited, and express shipping. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-4 business days, and express shipping takes 1-2 business days. Please note that these estimates do not include the processing time.

International Shipping: We ship to select international destinations. International shipping rates and delivery times vary by country and shipping method. Please be aware that additional customs fees, taxes, and duties may apply, and the customer is responsible for these charges. We are not responsible for any delays due to customs clearance.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to track your package through the carrier's website.

Lost or Stolen Packages: We are not responsible for lost or stolen packages once they have been marked as delivered by the carrier. Please ensure that your shipping address is accurate and secure. If you believe your package has been lost or stolen, please contact the carrier to file a claim.

Order Cancellation & Changes: If you need to cancel or make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that we will be able to modify your order once it has been processed.

Returns & Exchanges: Please refer to our Return & Exchange Policy for detailed information on how to return or exchange items purchased from our eShop.

If you have any questions or concerns regarding our shipping policy, please do not hesitate to contact our customer service team at customerservice@teddyondoella.com. We are here to help!